Shipping policy

Shipping Policy

Thank you for choosing our online store. We strive to provide a seamless, secure and premium shopping experience for customers worldwide. Please review our shipping policy below for detailed information on shipping destinations, delivery times and shipping procedures.

Shipping Destinations

We currently ship our products from Finland to customers worldwide, to nearly all countries. All shipments are carefully handled and monitored to ensure quality and security.

Pre-Orders and Payment

All Soundlockets are available exclusively as pre-orders, as each piece is individually crafted.

Payment terms:

  • A 20% non-refundable deposit is charged at the time of placing the order. This confirms your order and starts production.
  • The remaining balance will be charged when your Soundlocket is ready for shipment.
  • You will receive a notification before the remaining balance is charged.

This process ensures that every product is made to order, guaranteeing authenticity and reducing waste.

 

Expected Delivery Time

The estimated production and delivery time for pre-ordered Soundlockets is approximately 16 weeks (4 months) from the order date.

Please note that unforeseen circumstances, such as manufacturing delays, supply chain challenges, or customs inspections, may slightly extend this timeframe. We will make every effort to keep you informed of any delays.

 

Shipping Method

We ship primarily via FedEx, using reliable and fully trackable international carriers.
All shipments are packed using premium protective materials to ensure your Soundlocket arrives in perfect condition.

 

Shipping Address

We deliver only to physical addresses. PO boxes or poste restante addresses cannot be accepted. Please provide a valid residential or commercial address where your shipment can be received.


Shipping Cost

The product price includes: shipping costs, insurance, value-added tax (VAT). Customs duties, import taxes, or any other country-specific import fees are not included and are the responsibility of the customer.

 

Order Tracking

Once your order has been shipped, you will receive:

  • a shipping confirmation email
  • a tracking number
  • a direct link to the carrier’s tracking portal

You can track your shipment in real time and estimate the delivery date.

Damaged or Lost Shipments

All shipments are fully insured during transit.

In the unlikely event that your shipment is damaged or lost during transit:

  1. Contact us via email at Soundlocket@soundlocket.com within 24 hours of receiving the package.
  2. Provide photos of the package and item if requested.

We will initiate an investigation with the shipping carrier and work towards a suitable resolution, which may include:

  • replacement of the product
  • a refund
  • or another appropriate solution

Our priority is to ensure complete satisfaction and peace of mind.

 

Returns and Refunds

Please refer to our separate Returns Policy for details regarding returns, refunds, and exceptions for personalized items.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at: Soundlocket@soundlocket.com